Coral Flex i Com CallMaster

Coral Flex i Com CallMaster Communications for Customer Service
Professionals

In today's dynamic business environment, quality customer service is a prerequisite for
success. To meet the demands of an increasingly educated customer base, many
businesses are setting up Call Centres. These may be as simple as an informal help desk,
or as complex as a large inbound and outbound telemarketing centre running multiple
campaigns.

Coral Flex i Com ACD
Standard to the FlexiCom range of
PABX's, Coral FlexiCom Automatic Call
Distribution (ACD) provides you with the
strategic tools required to ensure that
the success of your call centre is directly
reflected on your bottom line. After all,
your agents are not only the key to your
customer's perception, but also your
greatest cost. Fujitsu's Coral FlexiCom
ACD optimises contact between your
customers and agents - and best of all it
comes with the system!
Features include:
Agent Log - in and out DNIS support Multiple groups
Wrap up time Agent status Multiple group agent log-in Skills based routing (non-statistical) Multiple queues (up to 256 queues, 600 agents) Multiple Group agent release Multiple supervisors
Mandatory announcement Delayed answer Multiple messages



Wrap up codes Agent ID
Overflow to alternate groups Silent monitoring On board routing Whisper page
Coral CallMaster
Complementing Fujitsu's Automatic Call
Distribution is a highly featured Microsoft
Windows TM based Management Information System (MIS) providing real-time data on
calls, queues, agents, groups and trunks as
well as overall statistics on your call centre's
performance. Its report generator is a
powerful tool for tracking call handling
performance and calling patterns during any
given period or according to any specified
factor. Coral Products Telecommunications









Capable of handling multiple
supervisors and agents, the Fujitsu
Coral CallMaster can operate as a
stand alone system or networked
across your LAN/s. As one of the most cost effective
management tools available, your call
centre cannot afford to be without
features such as:
Colour-coded graphical display Number of agents on ACD calls
Time each call is in queue Number of calls in queue Percentage of calls abandoned Average speed of answer Announcer (to callers in queue) Multiple real time screens
Context sensitive help Percentage of calls answered Number of calls in overflow Grade of service measurement Wrap up codes (4 digit) Real time reporting
Historical reporting Wall board support On-screen reader board (optional) Fujitsu's Coral CallMaster is ideal for
call centres with from 1 to 16
supervisors, with as many as 600
agents working simultaneously. All
Fujitsu Coral business systems
support Coral CallMaster, from the 32
port FlexiCom 200 to the 5000+ port
FlexiCom 5000 and 6000.



















About Fujitsu Fujitsu is a global leader in information and
communications technology solutions. Throughout Australia and New Zealand,
Fujitsu is recognised as a leading systems
integrator and services provider. We deliver
complex infrastructure systems and
services, and business and
telecommunications solutions, as well as
offering access to a wide network of
partners. From the desktop to the data
centre; multi-vendor procurement to prime
contracting; consulting to systems
integration, Fujitsu has earned a reputation
as the single supplier of choice for leading
corporate and government organisations.
au.fujitsu.com nz.fujitsu.com


Fujitsu Australia Limited 2003 Coral FlexiCom is a trademark of Tadiran Telecom Business Systems Ltd. Telecommunications

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